Tuesday March 8, 2016 12:24

Dell Recovery disc not working. “Unable to reset your pc. The system drive cannot be found”

Posted by Ureviews

This basically sucked hours out of my life. (but it’s all good that’s my job)

The issue is the recovery CD or USB drive that provided by dell does not recognize the M.2 harddrive you need to load the drivers before you attempt to do the restore.

Go to: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

Download the f6flpy-x64.zip file and unzip it to a USB thumb drive formated at fat32 (Very important)

Then in the recovery menu to the advanced then select restore from image, capsule get out of any error screen and select install driver. select the following:

iaStorAC (The one that has a gear on it, it’s the setup information file)

a pop up will have 2 option, I selected the first one, they had the same name.

Now cancel out after it installed the drivers and go back to the main menu and select recover disk (The 2nd one under the non advanced menu)

That’s all.

If this helped you, consider buying me coffee! Thanks! Thanks in advance!

Category: How-To
(7) Comments

7 Responses to Dell Recovery disc not working. “Unable to reset your pc. The system drive cannot be found”

typeav

September 28th, 2016 at 12:59 pm

Excellent

RandomGuy

October 5th, 2016 at 5:13 pm

Thank you thank you!! Dell’s user guide for this issue was terrible.. you saved the day man. Hats off to you.

MRG

December 22nd, 2016 at 3:57 pm

Short story: Dell’s latest Win 10 .ISO found on their website for their laptops that come with the m.2 SSD(such as the Precision 5510) contains the drivers needed for installation. Do not try to use the purple disc that comes with their laptops.

Long story:
I ended up dealing with this as well. Used this solution. Win 10 was able to install, but upon trying to launch it would kick up a ‘INACCESSIBLE_BOOT_DEVICE’ error. After some reading online, it seems that Dell sets the SATA mode to RAID by default, but the m.2 seems to like AHCI more. I set it to AHCI mode, but then Windows 10 setup would not detect the drive even once the Intel AHCI drivers were installed.
In the end I downloaded the Win 10 install .ISO from Dell’s website, put it on a bootable USB driver, and it installed without issue and without manually installing drivers. This new ISO contains both Intel RAID and AHCI drivers that are needed. Once Windows 10 installed fresh, it worked without issue.